Frequently Asked Questions

 

Where can I get help if I need it?

At Longr we are committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website.

Where is my item?

Once we have shipped your item, we will email you the tracking number. You can then use that tracking number on the Royal Mail website here to track your item: https://www.royalmail.com/track-your-item/

Can I come and pick up an item?

Currently we do not offer local pickup.

Do you ship internationally (outside of the UK)?

We sure do! International Customers will have their items shipped from our UK warehouse and the delivery times can take approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

What forms of payment do you accept?

You can pay for your order using a PayPal account or a credit card or debit card. PayPal is one of UK’s most secure and trusted payment methods offering our customers the reassurance of safe shopping.

What is your returns policy?

At Longr customer satisfaction is our highest priority. That being said we offer a full money back guarantee on all our products. If you're not happy with the product received for any reason all you need to do is return it back to us and we will provide you with a full refund. Simple as that!